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Üyelik Sözleşmesi

Access to and use of this website ("Site") is subject to the following conditions. This site is hosted by Serenas International Tourism Congress Organization Inc. (“Serenas”).


Serenas in Turkey entered into force in 6698 numbered Law on the Protection of Personal Data (hereinafter "KVKK referred to as".) And the legal basis of her field decision-making organ of the Institute of Protection of Personal Data, together with secondary legislation, the Personal Data Protection Board decisions (hereinafter collectively " Will be referred to as "Data Protection Legislation".). With this Privacy Policy, we aim to inform users and visitors about the privacy and security measures we have taken regarding the personal data of the Site users and visitors, and to enlighten the users and visitors about our methods of processing, collecting, storing and using personal data.


Membership-required sections of this website contain content for healthcare professionals only. The content of the publication consists of videos and presentations in which the presenter shares their scientific experience and medical knowledge. The information, comments and images contained in the presentations contain content intended for healthcare professionals. These presentations are not a valid application guide for patients, and all responsibility arising from the use of the presentation contents for any purpose belongs to the site visitors. People who visit this site are deemed to have accepted these warnings.


Personal Data and Legal Basis of Data Processing

Personal data is all information you provide to us about a specific or identifiable natural person, generated by us or otherwise collected by us. This includes your personal information (for example, your name and surname, address, e-mail address, identity number, etc.), payment information (for example, your credit card type and number, expiration date, security code, etc.).


Pursuant to the Data Protection Legislation, we process your personal data as it is directly related to the establishment or execution of a contract based on the clause c of paragraph 2 of article 5 of the KVKK. We are able to transfer your personal data to service providers with confidentiality obligations from whom we purchase services with a service contract within the limits and limits permitted by the KVKK.


Collection of Personal Data and its Purpose

The present personal data, as permitted by regulations we use for various purposes in Turkey. Our purposes for using your personal data are explained below with examples. Lawfulness criteria on which we rely on processing this personal data; We may have legal obligations arising from the fulfillment of our contractual obligations, our legitimate interests and other legislation.


• To be able to offer our website and services to you:

We need to use your personal information to make payments, to transfer money, to store your credit card information at your request so that you can use it in the future, and to enable you to create an account, access this account and make changes on it.


• To improve our services and manage our operational requirements:

We increase our performance by monitoring the use of our websites and services and analyzing data regarding usage.


• Protecting our customers from harm with our risk management and platform:

We recognize our customers and measure their risk levels in order to detect and prevent malicious transactions. Decisions on this matter can be made by automatic algorithms or our staff personally, within certain rules. If an application or transaction you want to perform as a result of these examinations is rejected, you can request information by contacting us via the contact information at the end of the document.


• To contact you when necessary:

We use your contact information to inform you about the status of your transactions. In addition, when there is a problem with your transaction or your account, we can use your contact information to contact you about the issue and solve the problem. Those communicating with you on behalf of Serenas may be Serenas employees directly, or there may be different business partners from whom we receive services, in which case your personal data should be shared with these business partners.


• To fulfill our legal obligations or to resolve disputes:

Some regulations in the places where we operate may require us to use and store your information in certain ways. As a payment service provider, we are obliged to keep and examine the records of all transactions we mediate for purposes such as fulfilling our data retention obligations, preventing money laundering and taxation.


When a dispute arises between Serenas and users, your personal information can be used to resolve this dispute, and can be transferred to courts and alternative resolution authorities within the limits permitted by the Data Protection Legislation.


In addition, we can use your information for other purposes for which you have given your explicit consent, provided that you inform you about this. We may ask for your consent for other processing activities, such as sending marketing messages to you, receiving feedback from you. In such cases, you can always withdraw your consent, by contacting us at the contact information at the end of the document. When contacting us, you must include information that will enable us to recognize you in your message. Your notification of withdrawing your consent will be effective in the future, so transactions we have made based on your consent in the past will not become unlawful, but we will cease to process relevant information once we receive your notification.


Storage and Deletion of Personal Data

The period that Serenas will keep your personal data in a way that allows you to be identified is the shortest time required to meet our legal obligations and operational requirements. When the period of storage of your personal data expires, we ensure that your personal data cannot be associated with you by deleting or anonymizing them in accordance with our internal procedures aimed at ensuring the security of your data. When you close your account or request the deletion of your personal data, we delete or anonymize all of these data, other than the data we are obliged to keep or refuse your deletion request, even if you close your account according to legal regulations. The cookies we use have a certain validity period, and if you do not use our website or services during this period, they will automatically be deactivated and the stored data will be deleted. You can also delete these cookies using the settings of your internet browser.


Right of Access, Correction or Appeal

In the processing of personal data collected from users, Serenas takes reasonable measures to ensure that this data is kept accurate and up-to-date in accordance with the purpose for which it was collected. Users can request the correction, updating or deletion of any personal data by contacting at any time. Requests for the deletion of personal data by contacting them by mail, electronic mail, telephone or fax are subject to any legal and ethical notification, document filing or retention obligations that are binding on Serenas, unless otherwise explicitly stipulated by law.


About Children's Access

This site has been prepared for individuals over the age of 18. Due to the importance of protecting the privacy of children, Serenas does not collect and use the information of individuals under the age of 18 for any purpose without a clear consent from their parents. When we understand that we have obtained personal data belonging to a child, we will delete it immediately unless we are legally required to keep this data. If you think that we have obtained personal data of a child as a result of an error or negligence, you can contact us via the contact information.




Your Rights

Users have the following rights in accordance with the Privacy Policy and Data Protection Legislation:

  1. Learning whether personal data is processed,

  2. If their personal data has been processed, to request information regarding this,

  3. Learning the purpose of processing personal data and whether they are used appropriately for their purpose,

  4. To know the third parties to whom personal data are transferred domestically or abroad,

  5. To request correction of personal data in case of incomplete or incorrect processing,

  6. To request the deletion or destruction of personal data,

  7. Request notification of the transactions made pursuant to subparagraphs (e) and (f) to third parties to whom personal data have been transferred,

  8. To object to the occurrence of a result against the person himself by analyzing the processed data exclusively through automated systems,

  9. To demand the compensation of the damage in case of damage due to unlawful processing of personal data.



Contact information

We welcome your questions, suggestions and requests regarding data protection and attach importance to them. You can reach us at:

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